Ezykart Retail OPC Pvt Ltd
Model Code of Conduct for Distributors, Stockists, Promoters, and Independent Sellers
1. Ethical Business Practices
1.1. Honesty and Integrity
– Always conduct business with the highest standards of honesty, integrity, and transparency.
– Provide truthful and accurate information about Ezykart, its products, and business opportunities.
1.2. Compliance
– Adhere to all applicable laws, regulations, and Ezykart policies.
– Maintain accurate records of all business transactions.
1.3. No Misleading Practices
– Do not engage in any deceptive, misleading, or unfair trade practices.
– Avoid making exaggerated claims about products, earnings, or business opportunities.
2. Product Knowledge and Representation
2.1. Product Education
– Maintain a thorough understanding of Ezykart’s herbal products, their benefits, and usage.
– Stay updated on new product launches and any changes to existing products.
2.2. Accurate Product Representation
– Present Ezykart products accurately, including their qualities, prices, and terms of sale.
– Do not make any unauthorized health claims about the products.
2.3. Quality Assurance
– Never knowingly sell or distribute products that are past their expiration date or of inferior quality.
– Report any quality issues immediately to Ezykart management.
3. Customer Relations
3.1. Customer Service
– Provide excellent customer service and prompt resolution of any issues or complaints.
– Respect customer privacy and protect their personal information.
3.2. Clear Communication
– Clearly explain Ezykart’s policies on returns, refunds, and warranties.
– Provide customers with accurate contact information for follow-up queries.
3.3. No Pressure Tactics
– Avoid high-pressure sales tactics or coercion to make sales or recruit new distributors.
– Respect a customer’s right to end a sales interaction at any time.
4. Business Operations
4.1. Identification
– Always carry and present your Ezykart distributor identification card when conducting business.
– Clearly identify yourself, Ezykart, and the purpose of your interaction at the outset of any business contact.
4.2. Appointments and Timing
– Obtain prior approval or appointments before visiting a customer’s premises.
– Respect reasonable hours for telephone or in-person contacts.
4.3. Documentation
– Provide customers with complete and accurate sales receipts.
– Maintain proper records of all business transactions.
5. Recruitment and Training
5.1. Honest Representation
– Provide accurate information about the Ezykart business opportunity, including realistic income projections.
– Do not make any guarantees regarding income or success.
5.2. No Inventory Loading
– Do not encourage new recruits to purchase unreasonable amounts of inventory.
– Emphasize the importance of matching inventory to realistic sales projections.
5.3. Training and Support
– Provide adequate training and support to your downline distributors.
– Encourage participation in Ezykart’s official training programs and events.
6. Competition and Network Integrity
6.1. Respect for Competition
– Do not make disparaging remarks about competitors or their products.
– Compete fairly and ethically in the marketplace.
6.2. Network Protection
– Do not engage in cross-line recruiting or interfere with other distributors’ networks.
– Respect the existing relationships between Ezykart, its distributors, and customers.
7. Social Responsibility
7.1. Environmental Consciousness
– Promote and practice environmental responsibility in your business operations.
– Encourage the proper use and disposal of Ezykart products and packaging.
7.2. Community Engagement
– Participate in and support Ezykart’s community outreach and social responsibility initiatives.
– Strive to make a positive impact in your local community through your business activities.
8. Continuous Improvement
8.1. Personal Development
– Continuously educate yourself about Ezykart products, policies, and industry trends.
– Attend Ezykart training sessions and conferences whenever possible.
8.2. Feedback
– Provide constructive feedback to Ezykart to help improve products, services, and business practices.
– Stay open to feedback from customers, fellow distributors, and Ezykart management.
9. Compliance and Reporting
9.1. Adherence to Code
– Strictly adhere to this Code of Conduct in all your business activities.
– Report any violations of this Code that you observe to Ezykart management.
9.2. Consequences
– Understand that violations of this Code may result in disciplinary action, including possible termination of your distributor agreement.
By adhering to this Model Code of Conduct, you contribute to the integrity and success of Ezykart Retail OPC Pvt Ltd, while building a sustainable and ethical business for yourself.